Returns
Return Policy for Pinetree
We make it easy for you to return your products. You have 30 days to return unused products. Please have your order number handy—it can be found in your order confirmation. It starts with two letters followed by four to six digits and may look like this: SE1234.
We do not offer exchanges. If you want a different size or type of golf ball, return the product and place a new, separate order for the desired size or golf ball.
Send return items to the following address:
Lautruphøj 5-7, 2750 Ballerup Att: Pinetree
At Pinetree, we want to ensure that our customers are completely satisfied with their purchases. Therefore, we have developed the following return policy outlining our guidelines and procedures for returning goods. Please read it carefully, and if you have any questions, feel free to contact our customer service.
1. Return Rights
1.1 We only accept returns of items purchased directly from us.
1.2 Items must be returned in their original condition, including unused, unopened, and undamaged.
2. Return Process
2.1 To start a return, you must contact our customer service within 30 days of receiving the item.
2.2 Our customer service will guide you and provide instructions on the return process.
2.3 When returning the item, ensure it is packed properly and include all relevant documentation, such as the order number and receipt.
3. Return Costs
3.1 If the return is due to an error on our part, such as incorrect delivery or damaged product, we will cover the return shipping costs.
3.2 If the return is due to a change of mind or incorrect order, you will be responsible for the return shipping costs.
4. Refund
4.1 Once we have received and approved your return, we will refund the original purchase amount to the payment method used for the purchase.
4.2 The refund will typically be processed within 7 business days.
4.3 Please note that we only refund the price of the product itself and not any shipping costs unless the return is due to our error.
5. Warranty
5.1 If you receive a defective item, please contact our customer service for further instructions on how to get your costs refunded or the item replaced.
6. Contact
You can contact our customer service via:
- Phone: 072 201 56 53
- Email: customer@pinetreegolf.com
- Chat support: Click on the chat icon in the bottom right corner.
Please note that this return policy may change without notice. Any changes will take effect from the time they are published on our website. We encourage you to visit our website regularly to stay updated.
Last updated: 16.05.2023
We make it easy for you to return your products. You have 30 days to return unused products. Please have your order number handy—it can be found in your order confirmation. It starts with two letters followed by four to six digits and may look like this: SE1234.
We do not offer exchanges. If you want a different size or type of golf ball, return the product and place a new, separate order for the desired size or golf ball.
Send return items to the following address:
Lautruphøj 5-7, 2750 Ballerup Att: Pinetree
At Pinetree, we want to ensure that our customers are completely satisfied with their purchases. Therefore, we have developed the following return policy outlining our guidelines and procedures for returning goods. Please read it carefully, and if you have any questions, feel free to contact our customer service.
1. Return Rights
1.1 We only accept returns of items purchased directly from us.
1.2 Items must be returned in their original condition, including unused, unopened, and undamaged.
2. Return Process
2.1 To start a return, you must contact our customer service within 30 days of receiving the item.
2.2 Our customer service will guide you and provide instructions on the return process.
2.3 When returning the item, ensure it is packed properly and include all relevant documentation, such as the order number and receipt.
3. Return Costs
3.1 If the return is due to an error on our part, such as incorrect delivery or damaged product, we will cover the return shipping costs.
3.2 If the return is due to a change of mind or incorrect order, you will be responsible for the return shipping costs.
4. Refund
4.1 Once we have received and approved your return, we will refund the original purchase amount to the payment method used for the purchase.
4.2 The refund will typically be processed within 7 business days.
4.3 Please note that we only refund the price of the product itself and not any shipping costs unless the return is due to our error.
5. Warranty
5.1 If you receive a defective item, please contact our customer service for further instructions on how to get your costs refunded or the item replaced.
6. Contact
You can contact our customer service via:
- Phone: 072 201 56 53
- Email: customer@pinetreegolf.com
- Chat support: Click on the chat icon in the bottom right corner.
Please note that this return policy may change without notice. Any changes will take effect from the time they are published on our website. We encourage you to visit our website regularly to stay updated.
Last updated: 16.05.2023